Disability Equality Training
Give your staff the tools to provide the best customer service to Disabled people.
What is Disability Equality Training?
My interactive and practical Disability Equality Training sessions will provide your staff with the experience and knowledge to interact confidently and naturally with disabled customers, clients, audiences, and artists.
Why Should My Staff Get Trained?
Disabled people want to be treated equally in society, yet the sad reality is that over 50% of disabled people feel discriminated against on a day-to-day basis. However, this is rarely intentional.
Customer-facing staff are often just unsure of how to interact with disabled people, and are nervous due to a subsequent lack of confidence.
With Disability Equality Training, you will see the following benefits:
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Improving staff confidence.
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Developing a deep and long-lasting engagement with a wider customer base.
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Increasing customer retention among Disabled people.
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Creating a safe, accessible, and comfortable environment for Disabled customers.
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Reducing stress, and thereby improving experience, for both customers and staff.
Disability Equality Training ensures that your business gives the best customer service possible to everyone.
How Does It Work?
Sessions are 2-2.5 hours long, during which I will lead your staff through activities including:
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Learning about laws and statistics relating to disability.
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Identifying different models of disability and discussing the difference between an impairment and a disability.
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Exploring different methods of communication.
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Looking at specific scenarios depending on attendees.
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Deconstructing the language surrounding disability
Whilst there is no specific size limit, I normally recommend groups of no more than 25 people, so that all participants can get the most benefit. Sessions can be booked by organisations anywhere in the UK.
What Have Previous Clients Said?
“I absolutely loved it, and it's exactly what I hoped it would be. I'm really happy with the way it's set up for people to feel comfortable about being wrong. It makes a massive difference in the learning.” Barry Church-Woods, Venues & Companies Manager, Edinburgh Fringe Festival
“The presentation had just the right amount of detail. Good Balance between theory and practice.” Participant Feedback
“I found the presentation really helpful. It gave me a really clear idea of the things that needed to be worked on before opening and I feel that we took some of the ideas on board as much as we could. I felt much better prepared after the presentation.” Participant Feedback
Get in touch today to discuss your training session by contacting:
josh.hepple@gmail.com